Frequently Asked Questions

We recommend that you wash your Cariloha products in cold water using a cold-water detergent and no fabric softener. Also, tumble dry on low heat.

We do offer Twin XL in our Classic Line.

The main difference between the two is the weave. The Classic line has a twill weave finish and the Resort line has a sateen finish. The sateen finish lets you feel more of the bamboo, so it's just a bit softer, but both sets are incredibly comfortable.

Each queen, king, and cal-king sheet set includes 1 fitted sheet, 1 flat sheet and 2 pillowcases. A twin set includes 1 fitted sheet, 1 flat sheet and 1 pillowcase. The split-king sheet set includes 2 twin XL fitted sheets, 1 flat sheet and 2 pillowcases.

Unfortunately, these items are only sold in the set and not individually. The only items from a sheet set that are sold separately are the pillowcases.

Bamboo thread count is very different from other fabric thread counts. Our Classic line is 230 and the Resort line is 400, but the feel is softer than 1,000-thread-count Egyptian cotton.

Our regular towels and bath sheets are sold individually. The hand towels and washcloths come in sets of 3. Our bath towel sets come with 1 regular towel, 1 hand towel, and 1 washcloth.

Bath Sheet: 40" x 70", Regular Towel: 30" x 56", Hand Towel: 16" x 30", Washcloth: 13" x 13".

Yes, we are Oeko-Tex certified for all product classes I and classes II.

Try our Cariloha Mattress for a minimum of 30 days and, if you don't fall in love with it you can return it within 100 days for a full refund. For any mattress returns or exchanges please call our customer service team at 800-884-5815 and we'll be happy to arrange a pick-up, recycle the mattress, and help you with your refund. Please note that you will need proof of purchase (either the original receipt or order number) in order to qualify for the trial.

We recommend using one of our Comfort Bases. They’re the perfect fit for you and your mattress. Our Comfort Bases provide a flat, uniformly solid surface to prevent sagging in the middle. Don't place your Cariloha Mattress directly onto widely placed slats, as this will cause the bamboo memory foam to sag prematurely and will void the 10-year warranty. A box spring with slats that are placed no more than 3" apart, or 1/4" thick plywood on top of a box spring will also work.

The Cariloha Mattress is compressed, rolled in plastic, in shipped in a box. Mattress must be removed from the box within 6 months after purchase or warranty will be voided.

Because the Cariloha Mattress is compressed and shipped in a box, it must be removed from the box within 6 months after purchase, or the warranty will be voided.

We recommend using one of our Comfort Bases. They’re the perfect fit for you and your mattress. Our Comfort Bases provide a flat, uniformly solid surface to prevent sagging in the middle. Don't place your Cariloha Mattress directly onto widely placed slats, as this will cause the bamboo memory foam to sag prematurely and will void the 10-year warranty. A box spring with slats that are placed no more than 3" apart, or 1/4" thick plywood on top of a box spring will also work.

At this time we only offer shipping in the contiguous U.S. Unfortunately our partners do not ship to APO, FPO or PO Box addresses.

If you choose to return the mattress you would need to send back any promotional products you received with the mattress. If you would like to keep the promotional items, the full retail price of those items would be deducted from your mattress refund.

We believe we have the best internship out there! If you want to gain great business experience, live where most dream of traveling to and have amazing adventures while you’re at it - this is for you.

We Promise you’ll learn amazing skills to improve your career, check adventures off your bucket list, make life-long friends and have the chance for growth.

By doing this internship program it gives us a chance to recruit people from all over the country and get the best of the best talent for some of our top stores. Our internship semesters are short, only 3-6 months, so it helps keep fresh, excited energy in the stores and it gives us the best recruiting pool for people to come work for us here at our corporate office.

Yes! We are always looking for great store managers as well as positions at our corporate office. 65% of the people working in our corporate office started out as interns, including our CEO as well as 3 of the 4 members of our Executive Team. Our goal is to give you the tool you need to succeed, whether that’s with us or with other companies. We have a great network of intern alumni that have gone on to very successful careers with other companies or started their own.

Unfortunately, if you are applying from outside of the country we are not able to provide you with a work permit as we are an internship and not a W-2 employment structure. If you are still interested and confident you can acquire the documentation needed, we would love to consider you as an intern!

Are they passionate? Are they trustworthy?

Do they have sales experience?

Will they make the most of this opportunity?

You will be involved in some or all of the following activities on location:

• Retail Sales (this will be the emphasis of your experience)
• Participation in Sales Training
• Open/Close Store, handle deposits and cash registers
• Inventory Management
• Hotel and/or Cruise Ship Marketing
• Merchandising

The PW Companies Internship Experience is intended to be an entry-level opportunity. However, depending on your growth and available store responsibilities you may be involved in more in-depth projects. The aforementioned list of responsibilities can be limited actual level of capacity and ability. If you are interviewing for the Management Development Internship or Social Media Brand Ambassador your experience will be more extensive.

No, but you do need to be at least 18 years old to be considered for our internship program.

Most colleges offer school credit for our internship. It is your responsibility to meet with your counselor to figure out the details. We have worked with many different schools and are willing to make adjustments to help you get the credit you need.

Go to our website at https://www.cariloha.com/about/intern-with-us to see the different locations that are offered each semester. With so many amazing locations to live in, we work hard to find the best fit for you and the stores!

First, we ask people where they WOULDN'T go (because we won't send people somewhere they think they would hate), then we ask what their first choices are. We want people to enjoy where they go, but there are a lot that of factors that go into the decision. We believe every location has a certain personality. Then, every manager has a certain style, and we take into consideration the group chemistry of the other interns. Sometimes it might surprise people how much they love a location they did not initially consider. We love when our applicants are flexible, eager for this opportunity regardless of location, and can be open to new adventures outside of how they might picture their internship.

That’s okay! We understand that things come up and plans change. If your friend changes their mind we will just consider you as an individual applicant rather than as part of a group.

Our intern structure is very unique and lucrative, if you’re driven! We provide an expense-based compensation structure rather than an hourly wage. What that means is we pay for all of your housing and utilities, your flights to and from location, plus we provide you with a company car or transportation funds, additionally, you’ll also get a monthly per diem of $600 to cover food and entertainment expenses. A Per Diem is considered re-imbursement for cost of living, therefore it is not taxed!

On top of that, there is opportunity for generous bonuses and incentives. Our in-store bonus structure is based off your individual sales. The average intern earns about $600/month just in commission. Other opportunities to earn bonus will be presented by our social media influencer program and our internship department, usually $200+. Finally, our Customer Acquisition program pays out monthly bonuses to each team. It’s a pretty great set up!

Yes, we provide training for our interns at our corporate office in Sandy, Utah or virtually. This is an amazing opportunity to learn from industry experts and company executives to help you get the most out of your internship. Everyone is responsible for getting themselves to training and we’ll take care of accommodations if you live outside Utah.

No, health insurance is the responsibility of each individual intern.

Each location is different. Currently, all interns in Hawaii are provided a vehicle to share with their roommates. Interns in other location are not provided company vehicles. Instead, we give each intern $400 for transportation. Some interns decide to drive their own cars with them, buy bikes, use public transportation, or rent scooters with their transportation money. The main purpose of the company cars is to get you and your roommates to and from work. Each vehicle is allotted a specific number of miles each month and you are responsible for not exceeding that amount.  

You and your roommates will be in charge of paying for gas for the car, this is what the $600 per diem is meant to cover.

Each of our vehicles have car insurance. The deductible for any issues on the car is $2,000. If you get in a car accident you will be responsible for covering the cost of the deducible. If you have car insurance with a lower deductible and would like to use that instead of the provided plan please contact your current provider to add our vehicle to your coverage.

You are responsible for taking excellent care of the vehicle provided. If you notice an engine light on, or any other maintenance issues, you will be responsible for letting us know and taking the car into a shop. We will cover any cost of maintenance.

Interns work up to 40 hours per week, which break out to be 8 hour shifts, 5 days a week with 2 days off.

Interns should receive 2 days off per week. One of those days is guaranteed to be with someone from their group. The other is not. It is completely up to the manager if intern should be given any additional time off (family visiting, long weekend trips, birthdays, weddings, etc.). If an intern is given additional time off they can be expected to make up that time.

Your manager will email you your work schedule a week before you’re scheduled.

We prefer our interns to stay in their locations for the duration of their internship.

Work shifts vary depending on location but most stores are open 9:00 am – 9:00 pm. They have two shifts, opening (9:00 – 5:00 with a lunch break) and closing (1:00 – 9:00 pm with a dinner break).

Increase confidence in the products. As a Cariloha or Del Sol intern, you’ll be representing the company to all of our partners, investors and customers. Make sure that their confidence in Cariloha and Del Sol is increased through their association with you. You’re an ambassador!

Energy!! Make sure that your store offers the best experience possible for every customer, one that can go hand-in-hand with their vacation. Help all employees to be excited and energized – be an example of enthusiasm and professionalism.

Increase Sales. Much of your time will be spent working with Cariloha and Del Sol customers. By creating the best experience, you’ll ensure that your store is successful financially.

Your number 1 priority is the customer! When a customer walks through the door, you will be expected to drop whatever it is you are doing and greet them! Every customer deserves a fun and exciting demonstration in order to know what Cariloha and Del Sol is all about! On busy days the stores become a mess! This problem can be frustrating, and we need to do our best to straighten things and make sure that shirts stay folded. Try to use down time to accomplish this task. If there are customers in the store. . .SELL, SELL, SELL. . .the folding will still be there for you at the end of the day! During your shifts you will potentially have periods where the customer traffic is very slow. These times are perfect to merchandise your store. Restocking sizes and colors, folding, and filling in 'black holes' ensures that your store will be in ideal shape when customers come in. Closing the store at the end of the day is a big responsibility. Besides the final cleaning check, you will be counting the registers, emailing reports to your supervisor, and determining the end of day deposit.

Due to the nature of retail, interns are expected to work on most holidays (including Thanksgiving and Christmas) and will rotate Sunday work shifts.

No. Even if you are legally able to drink there can never be alcohol, drugs or smoking in the intern apartments at any time (including balconies). That includes friends coming over as well. This is written into our contracts from our landlords so we take it very seriously. Any violations will result in an immediate termination from the internship program.

You’re welcome to have anyone come visit you on your internship! As discussed in days off, you are expected to work your normal work schedule even when you have visitors. There are no visitors allowed your first or last week of your internship because of transition times and schedules. No visitors are allowed to stay in the apartment unless it has been approved through the Internship Department. All visitors should be gone from the apartment at 10:00 pm.

No pets are allowed in the apartment at any time.

The Manager is responsible for making the interns aware of their monthly sales projection at the beginning of each month. This is the number the interns are held to for their monthly sales incentive.

It varies depending on location. Some locations are completely intern run and others have locals that work there as well. Currently it is anywhere from 3 to 8.

We spend a lot of time and resources on recruiting, hiring, and training our intern team. We want to make sure the people we hire are just as committed to us as we are to them. Therefore, if we offer you a position, we ask for a $1,000 commitment fee. This reserves your spot in our program. Once you complete your internship you get this right back. You only forfeit your commitment fee if you decide to leave early from the program or are terminated.

You get your commitment fee back on your last paycheck from the company, once you’re completed your internship and turned in all housing (and car if applicable) check out forms.

If you decide to go home early, you will receive your per diem for the days worked but you will forfeit your commitment fee, as well as any outstanding bonuses or incentives. You will also be responsible for getting transportation home. Once you have worked your last day, you will be expected to be checked out of the intern housing in 24 hours.

If your work performance is not up to standards, or you have broken any guidelines/rules, the manager will write you up and you will not receive your full monthly bonus. In addition, if your manager, or corporate, feels it would be best if you came home early due to your actions, you are responsible for any money required to do so, and as stated in the question above, you will forfeit your commitment fee as well as any outstanding bonuses or incentives. Once you have worked your last day, you will be expected to be checked out of the intern housing in 24 hours.

Interns are expected to dress clean, neat, and professionally. You will be selling luxury goods and you’ll want to present yourself in a way that reflects that. Beyond that rule of thumb, the dress code is fairly relaxed, and each manager will decide their own guidelines for their stores.

You will receive 5 tops from Cariloha or Del Sol to wear, if you choose, as a uniform. Any bottoms are acceptable as long as length is appropriate and they’re not overly distressed.

And shoes are acceptable if they’re in good condition.

No unnatural hair color is allowed, and any facial piercings must be studs.