Try our Cariloha Mattress for a minimum of 30 days and, if you don't fall in love with it you can return it within 100 days for a full refund. For any mattress returns or exchanges please call our customer service team at 800-884-5815 and we'll be happy to arrange a pick-up, recycle the mattress, and help you with your refund. Please note that you will need proof of purchase (either the original receipt or order number) in order to qualify for the trial.

We recommend using a flat, uniformly solid surface to prevent sagging in the middle. Don't place your Cariloha Mattress directly onto widely placed slats, as this will cause the memory foam to sag prematurely and will void the 10-year warranty. A box spring with slats that are placed no more than 3" apart, or 1/4" thick plywood on top of a box spring are recommended.

Our mattress has a 10 year warranty that covers manufacture defects which are detailed in our warranty. More info

Our Cariloha Mattress helps control body temperature, the top layer of Signature Comfort Foam™ helps to keep the body at a more neutral temperature during sleep.

If you are new to sleeping on a Cariloha Mattress, you will need to allow yourself an adjustment period of 60-90 days. Our memory foam contours to your body and responds to your body heat. This offers a very different sleeping surface then a traditional spring mattress. Please allow yourself the appropriate amount of time to adjust. You will reap the benefits of a good night’s sleep by making this transition.

Unfortunately, if you live outside of the contiguous US, we don’t currently have a way to recycle unwanted mattresses. We are always looking for new partners to help us recycle mattresses in different locations. We hope to continue to amend this policy as local recycling services become available.

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